Terms of Trade
GENERAL INFORMATION
PRICES
In the event of delays, backorders or out-of-stock items, we will endeavour to inform you as soon as possible and what we can do about it - for example, give you your money back or help you find a similar item elsewhere.
PAYMENT
Copenhagen Vibe accepts payment with VISA, VISA Electron, Mastercard, Mobilepay. Payment will only be debited from your account when the item is shipped. All amounts are in DKK. Danish kroner and incl. VAT.
DELIVERY
Copenhagen Vibe strives to ship orders within 24 hours of placing an order. We ship to all of Denmark. Shipping to parcel shops is free.
NOTE: If there is no space at the delivery location, your package will be moved to the nearest delivery location, which you will be notified of. If there are any problems, please contact customer service.
Goods are delivered every weekday. Your item will be delivered 1-3 business days after ordering. Delivery times may be extended during busy periods.
RIGHT OF COMPLAINT
There is a 2-year warranty period according to the Danish Sales Act. Our warranty applies to defects in material and/or manufacturing. You can have the item repaired, exchanged, your money refunded or the price reduced, depending on the specific situation.
The complaint does not apply to errors or damage caused by incorrect handling of the product/service. You must file a complaint within a “reasonable time” after you have discovered the defect/fault. If you file a complaint within two months of the defect being discovered, the complaint will always be timely.
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging. Also remember to get a receipt for shipping so that we can refund your shipping costs. Contact us before you want to return your product, so that it will be as easy as possible.
When returning, making complaints and exercising the right of withdrawal, the goods must be sent to:
Sandagervej 10, 7400 Herning
Cash on delivery shipments are not accepted.
REFUND
If it is a refund, please contact us so that the agreed amount can be transferred.
REFUND/RETURN/EXCHANGE DURING SALE
Products and orders cannot be refunded, returned or exchanged during periods of sale, special offer campaigns or special discounts.
RIGHT OF CANCELATION
As a consumer, you have a 14-day right of withdrawal when you shop with us. The withdrawal period expires 14 days after you have received the goods.
The deadline means that you have 14 days from receipt to notify us that you want to cancel your purchase. You can exercise your right of withdrawal here . You can also use the standard cancellation form, which you will find at the bottom of the terms and conditions.
You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.
Should you regret your purchase, where a free gift is delivered with the order itself, the entire order must be returned.
RETURN
Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.
You must pay for the return of the package yourself, and you are liable if any damage occurs during transport. This means that you bear the risk of the goods from the time of delivery until we have received them back.
When you return, you are responsible for ensuring that the item is properly packaged. To facilitate processing time, you are welcome to include a copy of the order confirmation in the package.
If you wish to return the item to us, we can help with a label and we will then credit the shipping cost with your refund of the purchase amount.
Otherwise send to:
Sandagervej 10, 7400 Herning
You cannot cancel by simply refusing to receive the goods without clearly notifying us of this.
CONDITION OF THE GOODS UPON RETURN
You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words, you can try the goods, and then they should be in the same condition as when you received them.
If the item has extraordinary signs of wear or damage other than that described above, it is considered used. Which means that if you cancel the purchase, you will only receive a part or none of the purchase price back, depending on the commercial value of the item at the time of receipt – of the return.
To receive the full purchase amount back, you must try the product for 14 days.
REFUND
If you cancel your purchase, you will of course receive the amount you have paid to us back. In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount. When exercising the right of withdrawal, all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the cheapest type of standard delivery that we offer), will be refunded without undue delay and no later than 14 days from the date on which we have received notification of your decision to exercise the right of withdrawal.
Refunds will be made using the same payment method you used for the original transaction, unless you have expressly agreed otherwise. We may withhold the refund until we have received the returned item, unless you have provided documentation of having returned it before then.
COMPLAINT OPTIONS
A complaint about a product or service can be submitted to the Center for Complaints Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
You can complain to the Center for Complaints Resolution via the Complaints Portal for the House of Appeals.
Link: https://naevneneshus.dk/
In order to complain, the product or service you want to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000. There is a fee to have the complaint processed.
If you are a consumer residing in another EU country, you can file your complaint in the EU Commission's online complaint platform.
The platform can be found here: https://ec.europa.eu/consumers/odr/
If you file a complaint here, you must provide our email address: info@copenhagenvibe.dk
PERSONAL DATA POLICY
We need the following information when you shop with us: Name, address, phone number and email address.
We record and disclose the personal information that is necessary to be able to deliver the goods to you.
The personal data is registered with Copenhagen Vibe and stored for five years, after which the information is deleted.
We also work with a number of other companies that store and process data. The companies only process information on our behalf and are not allowed to use it for their own purposes.
We only cooperate with data processors in the EU or in countries that can provide adequate protection for your information.
You have the right to be informed about what information we process about you.
Enquiries should be directed to:
NIMO ApS
Borups Allé 231B
Copenhagen NW
CVR: 42185337
Email: info@copenhagenvibe.dk